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Shipping Carrier Support & Contact InformationUpdated 20 days ago
How to Contact Your Shipping Carrier
If you need assistance from your shipping carrier — whether that’s tracking a package, reporting a delivery issue, or filing a claim for a lost or damaged order — you’ll need to reach out to the carrier directly. Carriers often have strict timelines for claims, so we recommend contacting them as soon as possible if you believe there is an issue.
NOTE: If you purchased Route shipping protection at the time of purchase, you can learn more HERE.
Steps to Take
Locate your tracking number – You’ll find this in your Indoor Golf Shop shipping confirmation email or by logging in and viewing your order history.
Contact the carrier directly – Use the phone numbers or contact information below to speak with a representative. Have your tracking number and shipment details ready.
File your claim promptly (if needed) – Carriers have deadlines for loss and damage claims. Filing quickly gives you the best chance of resolution.
Keep all packaging and documentation – The carrier may request photos of the box, damaged items, or proof of value.
Carrier Contact Information
UPS
- Phone: 1 (800) 742-5877
- Contact Page: https://www.ups.com/us/en/support/contact-us
SAIA
- Phone: 1 (800) 765-7242
- Contact Page: https://www.saia.com/about-us/contact-us
Southeastern Freight Lines
- Phone: 1 (800) 637-7335
- Contact Page: https://www.sefl.com/seflWebsite/contact_index.jsp
Daylight Transport
- Phone: 1 (800) 468-9999
- Contact Page: https://www.dylt.com/expectmore/#contact
R + L Carriers
- Phone: 1 (800) 543-5589
- Contact Page: https://www.rlcarriers.com/contact/contact-form
XPO LTL
- Phone: 1 (800) 755-2728
- Contact Page: https://www.xpo.com/contact-us/
If you’re unsure which carrier handled your delivery, you can check your shipping confirmation email or tracking link.
Need More Help?
If you experience difficulties reaching the carrier or filing a claim, please contact our support team and we’ll do our best to guide you.