We're sorry your Indoor Golf Shop order arrived damaged!  Find instructions on how to report your concerns to our team ASAP so we can find the best way to help!

We&#x2019;re sorry your item(s) have damage!While we unfortunately cannot control everything that happens from the time a product leaves our warehouse, we&#x2019;ll certainly do our best to help.If possible, please notify the carrier at the time of delivery that your package looks damaged and to sign for the package as damaged whenever possible. &#xA0;Many carriers limit the amount of time after delivery that a claim can be filed, so it&apos;s very important to act quickly.Then, please report this issue via our return portal at this link:&#xA0;<a href="https://returns.shopindoorgolf.com/#/" id="isPasted">https://returns.shopindoorgolf.com/</a> &#xA0;We&#x2019;ll be sure to work with you and the carrier to resolve the situation as best we can!For more information please visit our Customer Care policy information <a href="https://shopindoorgolf.com/pages/shipping-returns" id="isPasted">HERE</a>.<div id="faq-data" data-question="What do I do if my Indoor Golf Shop order arrives damaged?" data-answer="We&#x2019;re sorry your item(s) have damage!

While we unfortunately cannot control everything that happens from the time a product leaves our warehouse, we&#x2019;ll certainly do our best to help.

If possible, please notify the carrier at the time of delivery that your package looks damaged and to sign for the package as damaged whenever possible. Many carriers limit the amount of time after delivery that a claim and be filed, so it&apos;s very important to act quickly.

Then, please report this issue via our return portal at this link: https://returns.shopindoorgolf.com/ 

We&#x2019;ll be sure to work with you and the carrier to resolve the situation as best and quickly as we can!"> </div>

What do I do if my item(s) arrives damaged?

Yes, we can offer expedited shipping on some items.  Additional handling and shipping fees will apply.  Please contact our sales team ahead of placing your order if special shipping is required. Please keep in mind that order processing can take 24 h

Yes, we can offer expedited shipping on some items. &#xA0;Additional handling and shipping fees will apply. &#xA0;Please contact our sales team ahead of placing your order if special shipping is required.Please keep in mind that order processing can take 24 hours or more, and not all items can qualify for expedited delivery due to size or complexity.<div id="faq-data" data-question="Does The Indoor Golf Shop offer expedited shipping?" data-answer="Yes, we can offer expedited shipping on some items. Additional handling and shipping fees will apply. Please contact our sales team ahead of placing your order if special shipping is required.

Please keep in mind that order processing can take 24 hours or more, and not all items can qualify for expedited delivery due to size or complexity."> </div>

Do you offer expedited shipping?

Learn which golf simulator items qualify for free shipping at The Indoor Golf Shop. Find out exclusions, delivery terms, and how to check eligibility before you buy.

We offer fast and free shipping on several items in our store within the contiguous United States (does not include Hawaii, Alaska, or US territories). &#xA0;Please review the product page or add the item to cart to verify if an item qualifies for free shipping.Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.Some products are not eligible for free shipping and will be assessed at checkout: Golf Mats, Commercial Enclosures with Pipe, and Golf Simulator Flooring.&#xA0;For more information please visit our Customer Care policy information <a href="https://shopindoorgolf.com/pages/shipping-returns" id="isPasted">HERE</a>.<div id="faq-data" data-question="Does The Indoor Golf Shop offer free shipping?" data-answer="We offer fast and free shipping on several items in our store within the contiguous United States (does not include Hawaii, Alaska, or US territories). Please review the product page or add the item to cart to verify if an item qualifies for free shipping.

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Some products are not eligible for free shipping and will be assessed at checkout: Golf Mats, Commercial Enclosures with Pipe, and Golf Simulator Flooring. "> </div>

Do you offer free shipping?

Find out how long delivery takes for golf simulators and more from The Indoor Golf Shop. Learn about lead times, shipping methods, freight scheduling etc.

Delivery times vary depending on the product, destination and the shipping method selected.Handling Times: Please refer to any &quot;lead time&quot; notes on the product pages of the items you&apos;ve ordered. &#xA0;While several products can ship within 24-48 hours, some of our items have lead times or are manufactured-to-order which can add several days to the process. &#xA0;You can review the current lead times for products <a href="https://shopindoorgolf.com/pages/product-shipping-lead-times">HERE</a>.Parcel Packages: &#xA0;Orders shipped parcel generally arrive within 3-5 days from when they leave our warehouse.Freight/LTL: &#xA0;Several of our larger items ship via LTL Freight due to their bulky size. &#xA0;Transit times can vary. &#xA0;The carrier will also be contacting you to set up a delivery appointment which can impact the arrival time.For more information please visit our Customer Care policy information <a href="https://shopindoorgolf.com/pages/shipping-returns" id="isPasted">HERE</a>.<div id="faq-data" data-question="How long does delivery take from The Indoor Golf Shop?" data-answer="Handling Times: Please refer to any lead time notes on the product pages of the items you&apos;ve ordered. While several products can ship within 24-48 hours, some of our items have lead times or are manufactured-to-order which can add several days to the process. You can review the current lead times for products HERE.

Parcel Packages: Orders shipped parcel generally arrive within 3-5 days from when they leave our warehouse.

Freight/LTL: Several of our larger items ship via LTL Freight due to their bulky size. Transit times can vary. The carrier will also be contacting you to set up a delivery appointment which can impact the arrival time."> </div>

How long does delivery take?

Track your golf simulator order easily with The Indoor Golf Shop. Learn when tracking info becomes available, and what to expect during fulfillment.

Once your order has been placed and processed, you will receive a confirmation email with your order details confirming that you&apos;ve placed your order.Once your order is packed and ready to be picked up by the carrier, you will receive your next email called a shipping confirmation. &#xA0;This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number into our tracking page. Tracking information may not be immediately available after your order is placed. Until your package is packed and invoiced for the carrier by our warehouse, the tracking number will not be available and sent to you in the shipping confirmation.If you don&apos;t see any updates right away, please be patient and check back later.These two resources will also be very helpful to understanding order status and processing times:Customer Care policy information <a href="https://shopindoorgolf.com/pages/shipping-returns" id="isPasted">HERE</a>.Find information of product processing times here:&#xA0;<a href="https://shopindoorgolf.com/pages/product-shipping-lead-times" id="isPasted">CURRENT LEAD TIMES</a> <div id="faq-data" data-question="How do I track my Indoor Golf Shop order?" data-answer="Once your order has been placed and processed, you will receive a confirmation email with your order details confirming that you&apos;ve placed your order.

Once your order is packed and ready to be picked up by the carrier, you will receive your next email called a shipping confirmation. This email will include a tracking number and a link to our tracking page.



Click on the tracking number link or enter the tracking number into our tracking page.



Tracking information may not be immediately available after your order is placed. Until your package is packed and invoiced for the carrier by our warehouse, the tracking number will not be available and sent to you in the shipping confirmation.

If you don&apos;t see any updates right away, please be patient and check back later.

Check our website for a list of current lead times to see if your product is currently operating with a handling time before shipping."> </div>

How do I track my order?

At The Indoor Golf Shop, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details. https://sho

<h3 id="lost-packages">Lost packages</h3>At The Indoor Golf Shop, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details.<a href="https://shopindoorgolf.com/pages/contact-us" id="isPasted">https://shopindoorgolf.com/pages/contact-us</a> <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at within 24 hours of receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, send a replacement or work with the carrier to file an insurance claim and refund.<a href="https://shopindoorgolf.com/pages/contact-us" id="isPasted">https://shopindoorgolf.com/pages/contact-us</a>If you prefer, you can also log your concern via our return portal here: <a href="https://returns.shopindoorgolf.com/#/" id="isPasted">https://returns.shopindoorgolf.com/#/</a> <div id="faq-data" data-question="What if my Indoor Golf Shop package gets lost or damaged?" data-answer="Lost packages
At The Indoor Golf Shop, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details.

https://shopindoorgolf.com/pages/contact-us



Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at within 24 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, send a replacement or work with the carrier to file an insurance claim and refund.

https://shopindoorgolf.com/pages/contact-us

If you prefer, you can also log your concern via our return portal here: https://returns.shopindoorgolf.com/#/"> </div>

What if my package gets lost or arrives damaged?

Explore golf simulator shipping options with The Indoor Golf Shop. We offer free U.S. shipping on select items, prepaid duties for Canada, and custom international solutions.

Domestic Shipping [USA]:&#xA0;We offer fast and free shipping on several items in our store within the contiguous United States (does not include Hawaii, Alaska, or US territories). &#xA0;Please review the product page or add the item to cart to verify if an item qualifies for free shipping.Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.Canadian Shipping:&#xA0;We offer standard shipping to Canada on orders. &#xA0;The Indoor Golf Shop does collect any required taxes and border fees (duties) up front to ensure a smooth delivery experience. &#xA0;These fees are automatically shown at checkout and can vary by product.UK / EU / International:&#xA0;We currently do not ship to international address other than Canada via our website. &#xA0;Special arrangements can be made to ship to many other countries by working with our sales team. &#xA0;Custom shipping rates will apply.For more information please visit our Customer Care policy information <a href="https://shopindoorgolf.com/pages/shipping-returns" id="isPasted">HERE</a>.<div id="faq-data" data-question="How much does Indoor Golf Shop Shipping Cost?" data-answer="Domestic Shipping [USA]: 

We offer fast and free shipping on several items in our store within the contiguous United States (does not include Hawaii, Alaska, or US territories). Please review the product page or add the item to cart to verify if an item qualifies for free shipping.

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Canadian Shipping: We offer standard shipping to Canada on orders. The Indoor Golf Shop does collect any required taxes and border fees (duties) up front to ensure a smooth delivery experience. These fees are automatically shown at checkout and can vary by product.

UK / EU / International: We currently do not ship to international address other than Canada via our website. Special arrangements can be made to ship to many other countries by working with our sales team. Custom shipping rates will apply.

For more information please visit our Customer Care policy information HERE."> </div>

How much does shipping cost?

Info on how to track your golf simulator purchase with ease. Get your tracking number by email after processing, and use our website or your account to view shipping updates.

Once your order has been placed and processed, you will receive a shipping confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Tracking information may not be immediately available after your order is placed. &#xA0;Depending on the order type it can be several days before a product is prepared for shipping. &#xA0;If you don&apos;t see any updates right away, please be patient and check back later.After receiving your order confirmation email, you can click the tracking number link in the email or track your order on our website via your account here: <a href="https://shopindoorgolf.com/account/login" rel="noopener noreferrer" target="_blank">MY ACCOUNT</a><div id="faq-data" data-question="How do I track my Indoor Golf Shop order?" data-answer="Once your order has been placed and processed, you will receive a shipping confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. Depending on the order type it can be several days before a product is prepared for shipping. If you don&apos;t see any updates right away, please be patient and check back later.

After receiving your order confirmation email, you can click the tracking number link in the email or track your order on our website via your account here: https://shopindoorgolf.com/account/login"> </div>

Learn about international golf simulator shipping options at The Indoor Golf Shop. Details on Canadian delivery and how to request custom global shipping.

We do offer international shipping to some countries.Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.Canadian Shipping:&#xA0;We offer standard shipping to Canada on orders. &#xA0;The Indoor Golf Shop does collect any required taxes and border fees (duties) up front to ensure a smooth delivery experience. &#xA0;These fees are automatically shown at checkout and can vary by product.UK / EU / International:&#xA0;We currently do not ship to international address other than Canada via our website. &#xA0;Special arrangements can be made to ship to many other countries by working with our sales team. &#xA0;Custom shipping rates will apply.<div id="faq-data" data-question="Does The Indoor Golf Shop ship worldwide?" data-answer="We do offer international shipping to some countries.

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Canadian Shipping: We offer standard shipping to Canada on orders. The Indoor Golf Shop does collect any required taxes and border fees (duties) up front to ensure a smooth delivery experience. These fees are automatically shown at checkout and can vary by product.

UK / EU / International: We currently do not ship to international address other than Canada via our website. Special arrangements can be made to ship to many other countries by working with our sales team. Custom shipping rates will apply."> </div>

Do you ship worldwide?

Your golf simulator package says delivered but can't find it? Get tips on checking safe drop locations, verifying your address, asking neighbors, and next steps if it's missing.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier.If you need additional assistance, please email our team.<div id="faq-data" data-question="My order was marked delivered but it&apos;s not here?" data-answer="If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please contact us our team."> </div>

My order was marked delivered but it’s not here.

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The Indoor Golf Shop

Get shipping and delivery info for your golf simulator order from The Indoor Golf Shop. Find timelines, tracking details, carrier updates, and support options.

Shipping and Delivery | The Indoor Golf Shop

Information about Shipping and Delivery from The Indoor Golf Shop

Shipping and Delivery

Can I edit or add anything to my order?

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Where is my Order / What is my Order Status?

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How far from the screen do I put my golf simulator projector?

How high does my golf simulator projector need to be from the floor?

What golf simulator projectors fit into your floor mount enclosure?

How to set up the Optoma ZW350ST

How to set up the BenQ AK700ST

Video: How to choose a projector for your golf simulator.

Golf Simulator Projector Help

Where is my golf simulator software activation code?

How to redeem your SkyTrak+ Essential Plan code

How to use your SkyTrak+ Course Play activation code

How to use your GSPro 1 Year Redemption Code

How to use your E6 software activation code for Uneekor

How to use your TGC2019 software activation code for Uneekor

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How to use your Mevo+ Face Impact Location Activation Code

Foresight Sports FSX Software Activation Guides

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How to activate your E6 Perpetual License Key

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How to Set Up GSPro on the Square Golf Launch Monitor

How to set up the Garmin Approach R50 Launch Monitor

Simulator Software Help

SIGPRO Simulator Enclosure Dimensions & Space Requirements

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Differences between DIY, SIG, and SIGPRO Commercial Enclosures

What's Included with a Golf Simulator Package?

Simulator Enclosures

What are the space requirements for a golf simulator?

Can you play golf in your garage?

How high do my ceilings need to be for a golf simulator?

Golf Simulator Lighting Guide

Can I upgrade the projector in the square launch monitor package?

Do you offer installation services for golf simulators?

Golf Simulator FAQ & Installation Support

What's Included With the Garage Golf Simulator Packages?

Garage Golf Simulator Help

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Custom Golf Simulators at The Indoor Golf Shop

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Launch Monitor Placement

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Launch Monitor FAQ

How to prevent wrinkles in your impact screen

How to remove wrinkles in your impact screen

How to Clean and Prevent Dirty Golf Simulator Screens

How to prevent excess ball bounce back in my golf simulator

Taking Care of a Golf Simulator Impact Screen

Impact Screen Care and Use

How do I prevent my golf mat from slipping or sliding on the floor?

What are the differences between the different models of SIGPRO Golf Mats?

SIGPRO Hitting Strip Specifications & Details

SIGPRO Golf Mat Specifications & Details

Do I Need a Front or Rear Golf Mat Extension?

Golfer Tips for Dealing with Elbow Pain

What is the Best Golf Mat for Elbow Pain?

Golf Mat & Hitting Strip Answers

Trackman iO User Manual / Installation Instructions

Skytrak+ Launch Monitor User Manual

Flightscope MEVO Plus User Manual

Full Swing KIT User Manual

Garmin Approach R10 User Manual

Garmin Approach R50 User Manual

Golfin IDRA II User Manual

Rapsodo MLM2PRO User Manual

Square Launch Monitor User Manual

TruGolf APOGEE User Manual

Uneekor EYE MINI LITE User Manual

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Uneekor EYE XO User Manual

Uneekor EYE XO2 User Manual

Uneekor QED User Manual

Uneekor Performance Optix User Manual

Foresight Falcon User Manual

Foresight GC3 Launch Monitor User Manual

Foresight GC3S Launch Monitor User Manual

ProTee VX Launch Monitor Assembly Manual

Foresight GCQuad User Manual

Bushnell Launch Pro i User Manual

Foresight GCHawk User Manual

Bushnell Launch Pro User Manual

Uneekor EYE XR User Manual

SkyCaddie SC4 User Manual

SwingCaddie SC300i Launch Monitor User Manual

Launch Monitor User Manuals

EIKI EK-308U Golf Simulator Projector Manual

BenQ LU935ST Golf Simulator Projector Manual

Optoma ZH350 Golf Simulator Projector Manual

Optoma GT2000HDR Golf Simulator Projector Manual

Optoma ZW350ST Golf Simulator Projector Manual

Optoma ZH450 Golf Simulator Projector Manual

BenQ 935ST Golf Simulator Projector Manual

BenQ L710 Golf Simulator Projector Manual

BenQ LK936ST Golf Simulator Projector Manual

Panasonic VMZ51U Golf Simulator Projector Manual

BenQ TK710STi Golf Simulator Projector Manual

BenQ TH671ST Golf Simulator Projector Manual

BenQ AH500ST Golf Simulator Projector Manual

LG LG-BU53RG Golf Simulator Projector Manual

BenQ LH600ST Golf Simulator Projector Manual

BenQ AH700ST Golf Simulator Projector Manual

BenQ AK700ST Golf Simulator Projector User Manual

Golf Simulator Projector User Manuals

SIG8 Golf Simulator Enclosure Assembly

SIG10 Golf Simulator Enclosure Assembly

SIG12 Golf Simulator Enclosure Assembly

DIY Golf Simulator Enclosure Assembly

Commercial Enclosure Assembly

G-TRAK Retractable Garage Golf Screen Manual

How to attach SIG side barrier netting to your golf simulator enclosure.

Golf Simulator Enclosure Manuals

SIGPRO Golf Net Manual

10' x 10' x 10' Golf Net Manual

Golf Net Resources

Product Documents

Can I receive golf simulator financing?

Financing Information