What do I do if my item(s) arrives damaged?Updated 7 hours ago

We’re sorry your item(s) have damage!

While we unfortunately cannot control everything that happens from the time a product leaves our warehouse, we’ll certainly do our best to help.

In the event your package is lost, the best course of action depends on whether or not you purchased ROUTE shipping insurance with your order.

In ALL situations, it's a good idea to follow these best practices:

• Inspect immediately & thoroughly:  If damage is found, notify the carrier at once and ask them to note the delivery as "received with damage".
• Take Photos:  All sides of the unopened box/pallet and the shipping label.  Then, after opening be sure to photo any damaged product or inner packaging as well.
• Keep Everything: Box, packing materials, and damaged items.  The carriers often require these for inspection & claim approval.
• Report issues immediately: Carriers have strict claim deadlines.  Contact the carrier with your tracking information as soon as feasible to start the claim process.  

WITH ROUTE:

• If you've opted-in to ROUTE, excellent work!  You have the best possible protection for your package!  To start a claim, visit their claim portal HERE to start the process.  
• You'll need to have our store order number or Route ID, along gwith the email address attached to the order to start your claim.
• The Route team will work with you directly on your concerns and often has a solution within 24 hours.

WITHOUT ROUTE:

• First, check your tracking information and contact the carrier with your concerns.  The carrier will research your issue and will often provide a claim number.  Carrier contact information can be found on this article HERE.
• With your claim number in-hand, contact us here at The Indoor Golf Shop at the link below and our team will work with you on available solutions.  Please note however that as mentioned during checkout for your order by opting out of shipping protection at the time of purchase,  the The Indoor Golf Shop is not responsible for loss or damage of packages due to carrier mishandling.
• https://shopindoorgolf.com/pages/contact-us

If you prefer, you can also log your concern via our return portal here: https://returns.shopindoorgolf.com/#/

If possible, please notify the carrier at the time of delivery that your package looks damaged and to sign for the package as damaged whenever possible.  Many carriers limit the amount of time after delivery that a claim can be filed, so it's very important to act quickly.

Then, please report this issue via our return portal at this link: 

https://returns.shopindoorgolf.com/  

We’ll be sure to work with you and the carrier to resolve the situation as best we can!

For more information please visit our Customer Care policy information HERE.